Hey Friends 👋

Hey friends,
We’re looking for 2 full-time Operations Specialists to join our team 😀

We pride ourselves on being able to deliver high quality experiences to our students, and you’ll play a crucial role in delivering a world-class experience to 1000s of our paying members to ensure we maximise their engagement and help them achieve their goals 🚀

We’ve been running the operation with a very small team but as we scale our courses, and as the Community expands, we need help with all the operational overheads that come with managing something of this size 🤝

This is a great opportunity to join a growing team and contribute towards the growth of a product and a Community which is having a real impact and changing lives 🔥

Watch the video (👆) and read on if you’re up for the challenge.


Type: Full time

Location: Remote

Salary: £35k – 45k (depending on experience)

What You’ll Be Doing

We’re looking to scale our courses over the next few months so you’ll be key in helping us level up our systems and increase our reach across all our platforms to grow the brand.

You’ll be helping out with a whole range of stuff but it’ll mainly revolve around four main areas:

🛠️ Technical Proficiency – Show off your organisational skills and technical know-how in key platforms like Zapier, HubSpot and Google Sheets. You’ll manage and optimise these tools to support our operational needs and boost overall efficiency as well as be able to pick up and use new software as and when required.

📊 Data Management and Analysis – Use Google Sheets to effectively manipulate and present data collected during product delivery. Analyse data to draw meaningful insights and provide actionable recommendations to the Head of Product. Your ability to understand and interpret data will help us make informed decisions.

🚀 Operational Efficiency – Help the Head of Product with the smooth operation of courses and the community. This includes logistical support for event management, tech support (e.g. building systems in Google Sheets), and administrative tasks such as sending invoices and processing payments. You’ll handle a variety of tasks to keep our operations running smoothly.

🎓 Customer Support Excellence – Maintain our high standards of customer support by managing the email inbox, answering student questions, and resolving issues. Your role will be essential in ensuring our customers have a fantastic experience and achieve their goals.

Requirements

• You’d (ideally) have at least 1 year of experience in an operations or data role, preferably in a fast-paced, remote environment. This experience is invaluable as it means you’ve dealt with the complexities of operational management and can hit the ground running. We’re looking for someone who’s capable (and comfortable) working autonomously and taking responsibility for their roles and responsibilities as part of our small team.
• You’re an expert using Google Sheets (and/or Excel) to a high standard. This includes the ability to create pivot tables, generate reports, and most importantly, draw meaningful insights from the data to inform our decisions. We’re looking for someone with experience and technical expertise to be able to effectively manage, assess and analyse data autonomously.
• You’ve got experience using associated operations based-platforms like Hubspot and Zapier. You need to have strong technical capabilities to be able to manage and optimise these tools to enhance our operational efficiency.
• You’re highly organised – punctual with attending meetings, taking meeting notes, completing tasks in time and keeping us updated with their progress.
• You’re a project management pro, capable of keeping multiple plates spinning without breaking a sweat. Managing events, content schedules, and community metrics simultaneously comes naturally and you rarely need additional support.
• You’re focussed on providing value to our community and you’ve got exceptional communication skills, both written and verbal, and you genuinely enjoy speaking with people and helping them grow. You’re responsive, helpful, and always ready to go the extra mile to ensure our customers are happy and supported.
• You’re excited by the idea of joining a small team and developing Ali’s brand over the next 1-3 years – we want someone who’s excited about contributing and growing our products into world-leading offerings, not just tagging along for the ride.
• You’re able to thrive in an ambitious, fast-paced and flexible environment with a high degree of autonomy. This isn’t a position for someone who isn’t comfortable with change or taking responsibility for their own work.
• You’re able to have fun. You’ll be part of a team making videos and courses on the internet to help people. If you can’t have fun then this role’s probably not for you 😜

About the Team

Our mission is to create inspirational and educational content that helps people build a life they love. Over the past 6 years, the YouTube channel’s grown to 5.5 million subscribers, with hundreds of thousands of followers on our other platforms.

Our content aims to help people be more productive, learn better, become financially independent, and generally live happier, healthier and more productive lives.

You’ll be joining a small(ish), dynamic, friendly team who don’t believe in red tape and try our best to have fun every day.

This is the perfect role for someone who’s hungry to learn, contribute and grow with no bureaucratic paperwork or super-long protocols to follow. You’ll be given loads of freedom and creative control with your work being seen by millions of people around the world.

We’re looking for someone who’s excited not just by the prospect of managing our communities but also joining a small, dynamic and fun team which aims to help people build a life they love.

What We Offer

🌎 Impact – Your work will be seen by millions of people around the world, and hopefully impact them in a positive way.

🧠 Ownership – You’ll be encouraged to take ownership of your own projects and won’t have to wade through red tape to get stuff done.

⏱️ Flexibility – We’re a remote company giving you the freedom to work from wherever you want.

✈️ Travel – If you join us full-time, you’ll be invited to our quarterly team retreats where we get everyone to the same location to realign on work priorities and have fun connecting as a team. (E.g in November we flew to Morocco; in April we went to Turkey).